What is OXO’s response to COVID-19?

Safety is a shared responsibility
OXO is committed to the safety and well-being of its community and the general public. We want to make sure OXO drivers and car owners know the best ways to help protect themselves and others when sharing cars.

Health and safety tips
We’re reminding all OXO users to follow advice from public health authorities. This includes:

Facemasks:
Owners and drivers must wear masks when interacting.

Social distancing:
Owners and drivers should maintain a social distance of six feet (two meters) or more—as recommended by health organizations.

Enhanced cleaning:
Owners and drivers should follow an enhanced cleaning process. OXO provides all owners and drivers with cleaning kits.

If you’re sick, stay home. Wash your hands frequently, and cover your cough or sneeze. For more information, visit the World Health Organization website.

Cleaning your car
To help keep your car clean throughout the day, each driver has a sanitation kit of disinfectant wipes, hand sanitizer, and a facemask. Your vehicle will be wiped down just before it is returned to you. Upon request, we will also grant you your own set of cleaning supplies.

I want to drive for Uber / Lyft. Can I use these cars?

Yes! Absolutely. In fact, you can only use these cars to drive professionally. The vehicles are pre-approved to drive on Uber, Lyft and Doordash. If you want to drive for another company – e.g. Postmates or Caviar – get in touch and we can help you out. You cannot use these cars for personal use. We’re sorry. No trips to the supermarket, circus, IKEA or the beach.

Can anyone drive cars from OXO?

We fight against discrimination of any kind. What matters is that you are aged 21+, safe and reliable.

Eligibility requirements:

• Have a valid driver’s license from the state in which you are driving
• Meet all of Uber and Lyft’s requirements. They pretty much overlap…
• Be 21 or older
• Have had your driving license for at least a year (sorry, no total newbies)
• Pass Uber/Lyft’s driving record and criminal record screenings

Don’t worry about requirements concerning car ownership (you’ll get your wheels through OXO!)

Find Uber and Lyft requirements here:

Uber: https://www.uber.com/drive/requirements/

Lyft: https://help.lyft.com/hc/en-us/articles/115012925687-Driver-requirements

How do I get a car?

Send us your availability – where and when you want a car to drive for Uber, Lyft or Doordash. e.g. Monday 7am – 8pm in San Francisco.

We will hook you up with the perfect car right where and when you need it. You can schedule this through our Mobile App, by phone, or over text. After you have done it once, it takes only seconds.

How does the car collection work?

If you’re lucky to get matched with a car, think of it like a first date or a job interview. They should be trying to impress you too.

You have agreed the time and place. Be there 10-15 minutes early. You should recognise your match from the photo of them and/or their car. Greet them with good eye contact and a friendly wave. It goes a long way!

If you request a car in advance, we will charge the $50 base fee at 7pm the night before. This confirms your booking. Make sure you have your preferred payment method up to date!

What happens if I show up late to drop off the car?

Sometimes things beyond our control make us late. We get it. And the Car Owner you are matched with should too. BUT it’s important not to be late returning a car.

Being late makes your Match late too. It can make them late to collect their kids from school, or late to a work meeting. Don’t start a domino chain of stress. Be on time!

If something comes up, be sure to communicate with your Match. You will be charged a fee for keeping the vehicle overnight or far past the return time.

Do I get to keep the bonuses from Uber and Lyft?

Unlike many other rideshare vehicle solutions, you are entitled to any bonuses from Uber and/or Lyft. Go get ’em tiger.

How does returning the car work?

Returning the car is just like the collection – in reverse. You’ll have agreed the time and place with your Match. You hop out, they hop in.

Every person we know appreciates it when the car is at least as clean and tidy as when they left it. No one wants the surprise of an empty coffee cup or rotting banana skin under the seat.

How about gas?

Always return the car with at least as much gas as when you started the day.

And NEVER leave your Match hanging with an almost-empty tank. We tell them not to do this to you either.

How about tolls?

You are responsible for toll payments, which we will bill to you 3 or more days after your rental.

Many tolls will be covered by our Fastrak plan, which we will bill to you 3 or more days after your rental.

You’ll be able to find details of any charged tolls in the OXO app.

What’s the deal with insurance?

Car owners are required to maintain personal car insurance. TNCs (Uber, Lyft etc.) cover you while you’re driving for them. And OXO fills in the gaps. To read more, visit https://www.uber.com/drive/insurance/

If an accident happens, let us know right away. And be sure to include the insurance details of anyone else involved. We can help coordinate with Uber/Lyft’s insurance to make sure you aren’t over-paying.

OXO may hold a damage deposit of $500 or $1500. Once the claim is complete, some or all of the deposit may be returned to you.

Uber/Lyft deactivated my Driver Account. What do I do?

We are sorry to hear that Uber/Lyft has taken this action. Some people worry this may hit their driver rating and earnings. We care too. Deactivations can happen for a bunch of reasons. Let’s investigate what happened and get you back on the road ASAP.

So how does payment work?

You will be billed the rental fee of $50 the night before your rental. Your rental fee covers 10 hours of driving from the time you grab the keys, time beyond 10 hours is $5/hour.

• You should bring the car back full, if you don’t you will be billed $5/gallon and a $10 fee to fill up the car. (If you received the car without a full tank send us a picture of the reading as soon as you pick up, don’t worry, you will be reimbursed for any extra gas you put in)
• If the car is brought back messy you will be billed a $25 cleaning fee, if it required professional attention you will be billed $50 cleaning fee. (If you received the car messy, send us a picture ASAP, you won’t be billed for a mess that isn’t yours).
• If your car must be towed you will be billed a discounted $150 towing fee.

Other damage or incidentals that arise during your rental may also be billed to you, if you ever have any questions or concerns always reach out to us!

How do reservations work?

Once you have confirmed you’d like to drive for a day, we do the rest. At 7pm the night before your rental, your reservation will be “locked”, you will be charged the rental fee and the car will be reserved just for you.

Can I cancel a rental after I’ve confirmed?

Yes! If it’s before 7 pm the day before your rental you can cancel directly in the app for free. If it’s between 7 pm the day before your rental, and 7 am on the day of, you can cancel through the app and will receive a 50% refund.

What is the incidental deposit for?

As well as the base rental fee, you’re responsible for gas as well as any tickets, tolls and the like. If for any reason your preferred payment card fails – this $50 incidental deposit is there to help cover those.

How do I get my incidental deposit back?

You can request the incidental deposit back any time. We will return it to you net of any outstanding fees or charges. Note that this can take 10-14 days to process.

Why am I being asked to top-up my incidental deposit?

You likely had an earlier charge for gas, a ticket or a toll. We were not able to charge your preferred payment so took payment out of your incidental deposit. You need to top-up the deposit back to the $50 amount to start getting cars again!

What is OXO’s response to COVID-19?

Safety is a shared responsibility
OXO is committed to the safety and well-being of its community and the general public. We want to make sure OXO drivers and car owners know the best ways to help protect themselves and others when sharing cars.

Health and safety tips
We’re reminding all OXO users to follow advice from public health authorities. This includes:

Facemasks:
Owners and drivers must wear masks when interacting.

Social distancing:
Owners and drivers should maintain a social distance of six feet (two meters) or more—as recommended by health organizations.

Enhanced cleaning:
Owners and drivers should follow an enhanced cleaning process. OXO provides all owners and drivers with cleaning kits.

If you’re sick, stay home. Wash your hands frequently, and cover your cough or sneeze. For more information, visit the World Health Organization website.

Cleaning your car
To help keep your car clean throughout the day, each driver has a sanitation kit of disinfectant wipes, hand sanitizer, and a facemask. Your vehicle will be wiped down just before it is returned to you. Upon request, we will also grant you your own set of cleaning supplies.

What's the deal with insurance?

You need to maintain your own personal car insurance – so don’t cancel it at any point!

Renters are covered separately. They are only permitted to use your car for professional purposes – so driving for services like Uber & Lyft. These TNCs (Transport Network Companies) provide insurance. Cover is typically up to $1 Million. If interested, you can find more detail here:
Uber Insurance
Lyft Insurance

OXO holds additional insurance to fill the gaps – like when drivers need to log out of the Uber/Lyft for a bathroom or lunch break.

To learn more, contact us at (415) 300-2789

How do I get started with OXO?

1. Download the mobile app from the App Store or Google Play.

2. Tell OXO your commute plans – where you work and when. e.g. 650 California St, arriving 8am, leaving 5pm.

3. We will match you with a compatible professional driver as quickly as we can. When you get matched, you hand-off your car to the driver when you arrive at work – like you would to a valet at the Ritz.

4. Your driver will be back, ready and waiting, when you said you would finish work. Head out to meet them and take back your car!

I’m going to be early/late to meet my driver. What do I do?

Meeting your Match for the day is just like meeting a colleague for coffee, or your mom for lunch. Be respectful of their time! If something comes up which means you are going to be early or late, communicate with your Match. They are under no obligation to accommodate any last-minute changes of plans, but will do their best to sort it out.

My driver is late to collect my car. What happens?

If you are matched with a driver and they do not arrive at the drop-off point within ten minutes of the scheduled time, firstly, we are so sorry! We will do our best to make it up to you. Feel free to cancel your match for the day and OXO will cover any reasonable parking costs you have to incur.

My driver is late returning my car. What happens?

You will be notified when your car is going to be ready and waiting outside.

You can always also contact the driver directly. If your driver does not arrive at the agreed pick-up point within ten minutes of the scheduled time, you can also contact us. We get that sometimes you might need to urgently be somewhere. We will cover any reasonable Uber/Lyft/cab costs you have to incur while we get your delayed car back to you.

Are there any requirements for me to sign up my car with OXO?

As long as they are safe, most cars meet our requirements!

For any vehicle to drive on the Uber and Lyft platforms it must meet the vehicle safety requirements listed here:
Uber: https://www.uber.com/drive/san-francisco/vehicle-requirements/)
Lyft: https://help.lyft.com/hc/en-us/articles/115013080708-California-Driver-Information#vehiclereq

After completing an owner profile on the OXO mobile app, you will be able to schedule your car’s first day. A representative from OXO will take your vehicle to get it approved for Uber and Lyft. After the short inspection, you will be ready to be matched with a professional driver and start earning!

How much money should I expect to make using OXO?

By saving $20 on daily parking and getting paid ~$30 for the rental, you will make around $50 per day which translates to $20,000 a year (probably more than you’d make by selling your car)!

How many miles will be added to my car driving with OXO?

You can expect the car to be driven around 100-150 miles per day. The per mile wear and tear on the car is more than covered by the driver rental fee so you don’t have to worry about going net negative.

What’s the deal with gas?

As an owner, we ask that you never drop your car off with a driver with less than a quarter tank of gas. Our promise to you is that the car will always come back with at least as much gas as you left in it. If you select the option, your car can be returned with a full tank of gas each time. We’ll just send you the bill!

Additional Questions

If you have any additional questions, please feel free to reach out to us at (833) 696-2270